Find out what makes up

Contact Center

Contact Center sets up agents with a desktop that can fully integrate with voice, email, web, SMS, and CRM solutions, providing call control or pop up screens based on Caller ID, IVR information, or customer data from a CRM. Bringing everything into one interface prevents lost time and focus from switching between applications, and reduces errors that result from distracted agents and incorrect information.
A cloud based contact center solution gives businesses of any size the advantage of successfully connecting with customers simply and efficiently. Contact Center as a Service (CCaaS) aggregates the tools end users need to meet their goals and satisfy the needs of their customers.
Contact Center Features

Agent Client

Features Standard Complete
Call Controls (Answer, End, Hold, Transfer, Conference) ✔ ✔
Agent Controls (Login, Logout, Ready, Wrap Up) ✔ ✔
Disposition Codes (with Multiple Levels) ✔ ✔
Unavailable (DND) Codes ✔ ✔
Online Directories (with Custom Widget) ✔ ✔
Supervisor Escalation ✔ ✔
Call History ✔ ✔
Call Recording Controls ✔ ✔
Custom Scripting (DNIS & Queue) ✔ ✔
Screen Survey Tools ✔ ✔
Custom Screen Layout ✔ ✔
Outgoing Calling Line ID Selection (with Dialer) ✔ ✔
Agent Controls (Login, Logout, Ready, Wrap Up) ✔

Miami, Florida. Sales

Contact: Ray Robinson, VP of Sales

  • +1 813 765 5533
  • admin@WinsenTechnologies.com

Tampa, FL. Technical Support

Call or email

  • +1 813 765 5533
  • support@WinsenTechnologies.com

Algiers, Algeria Web Design and Development

  • +1 813 765 5533
  • support@WinsenTechnologies.com