Basic Features Key Features

• Virtual & Standard Extensions
• Share Line Appearance
• DISA (Direct Inward System Access)
• BLF (Busy Lamp Field) (User Status)
• Auto Attendant
• Hunt Group
• Time of Day Routing
• Music On Hold

Mobility Features

• Mobile App for Android and Apple
• Softphone Calling for PC & Mac
• Hot Swap call to/from Desk Phone
• Video Support
• Chat / Instant Message
• BLF Presence
• SMS Texting
• Company Directory
• Cell phone Contact Sync
• Faxing

Faxing Features

• Fax to/from Email
• Fax over HTTPS (Physical Device)
• Fax Web Portal

Call Recording Features

• Record Hosted Seat or SIP Trunk
• Automatic Recording
• Dynamic Recording
• Remote File Storage
• File Access Download
• Search Recordings
• Add Notes to Recordings

Key Features

• Video Calling
• Hot Desking / Hoteling
• Voicemail to Email
• Voicemail Transcription
• Find Me Follow Me
• Call Recording
• Multiple Devices per Extension
• SMS Enable DID
• Voicemail Nag
• Auto Dialer
• Reception Console
• User Dashboard
• Basic & Advanced Call Blocking

Web and Video Collaboration

• Audio Conference Bridge
• Web Conferencing
• Video Conferencing
• Screen Share
• File Sharing
• Chat
• Raise Hand
• Schedule a Meeting
• Mute and Un-mute Participants

Call Center Features

• Agents & Supervisors
• Supervisor Dashboard
• Listen Live
• Detailed Reporting
• Call Back in Queue
• Announce Queue ETA
• Announce Queue Call Quantity